Your privacy is our priority. This document explains exactly how Bingo Plus collect, use, store, and protect your personal information – so you can play with peace of mind, without worrying about the security of your data.
Six core principles that guide how Bingo Plus manages and protects your personal information
This Privacy Policy is effective from 1 January 2026. Members will be notified of any material amendments via email or in-platform notification at least 14 days before the changes take effect.
This Privacy Policy is issued by Bingo Plus ("Company", "We") operating a digital entertainment platform at bingoplus-vip.com. This document outlines our privacy practices with respect to the collection, use, storage, sharing, and protection of personal information of all users on our platform, including registered members and website visitors.
This policy applies to all your interactions with Bingo Plus – from the moment you first visit our website, through the account registration process, across all slots, Live Casino, and Sports Betting activity, and for every deposit or withdrawal transaction you make via our supported Malaysian payment methods.
By using the Bingo Plus platform, you consent to our collection and use of your information as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
Bingo Plus recognises the importance of privacy to Malaysian users and is committed to upholding strict data protection standards across all our operations. We view privacy protection not merely as a legal obligation, but as the foundation of trust that builds lasting relationships with our players.
Bingo Plus collects personal information across three main categories, depending on the nature of your interaction with our platform:
| Data Category | Example | Requirement |
|---|---|---|
| Identity | Name, phone number | Required – account registration |
| Age Verification | Date of birth, MyKad | Mandatory — 18+ compliance |
| Financial | E-wallet details, bank account information | Mandatory – payment processing |
| Technical | IP address, device type | Automatic — security & performance |
| Games | Betting records, winnings | Automatic – responsible gambling |
Bingo Plus uses collected personal information solely for legitimate, clearly stated purposes. We will not use your data for any other purpose without first obtaining your additional consent:
For marketing communications such as bonus promotions, exclusive offers, and newsletters, Bingo Plus will only send messages to members who have given explicit consent. You may withdraw this consent at any time through your account settings.
Bingo Plus does not sell, rent, or trade your personal information to third parties for their commercial purposes. However, there are limited situations where we need to share information with certain partners in order to operate our services effectively:
Transaction information required for payment processing is shared with the payment processors handling your deposits and withdrawals – including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX gateway providers. This sharing is limited strictly to what is necessary to process the transaction, and all payment providers we work with are bound by strict confidentiality agreements.
To operate slots, Live Casino, and e-sports games, non-personally identifiable game session information may be shared with developers such as Pragmatic Play, PG Soft, and Live Casino providers. This information does not include your name, phone number, or financial details.
Bingo Plus will disclose information to the relevant authorities when required by law or a valid court order. In such circumstances, we will notify you if permitted to do so under the applicable law.
Bingo Plus does not share your personal information with advertising companies, data brokers, social media networks, or any party without a direct operational need related to our services.
Bingo Plus continually invests in its security infrastructure to ensure your personal data is always protected to the highest standard. Key security measures we have implemented include:
While Bingo Plus takes all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong, unique password, never share your login credentials with anyone, and contact us immediately if you suspect your account has been compromised.
Bingo Plus uses cookies and similar tracking technologies to enhance user experience and platform security. Cookies are small text files stored on your device when you browse our website.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Bingo Plus platform. Bingo Plus does not use third-party cookies for advertising purposes.
Bingo Plus does not retain your personal data for longer than is necessary for the purposes set out in this Privacy Policy, or to fulfil relevant legal obligations. Our retention schedule is as follows:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Active account information | For the duration of active account | Service operations |
| Transaction records | 7 years after transaction | Legal & tax requirements |
| KYC Records | 5 years after account closure | AML/KYC Compliance |
| Customer support logs | 3 years | Dispute resolution |
| Gameplay record data | 3 years | Responsible gaming & audit |
| Technical security logs | 1 year | Fraud detection & auditing |
Once the specified retention period expires, data will be permanently deleted from our systems or anonymised (altered so it can no longer be linked to your identity) if it is still required for statistical or research purposes.
If you close your Bingo Plus account, operational data will be deleted or anonymised within 90 days, except for data that must be retained to meet legal obligations — such as the financial transaction records mentioned above.
As a Bingo Plus platform user, you have the following rights regarding your personal data. All requests can be submitted to our support team via email or Live Chat:
Bingo Plus takes a particularly careful approach to financial data given its sensitivity. When you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX via Maybank2u or CIMB Clicks, all payment processing is handled through encrypted, secure channels.
Bingo Plus does not store complete credit or debit card details on our servers. For withdrawals to Malaysian bank accounts, we only retain the account number you registered for withdrawal processing purposes, and it is stored in encrypted form.
Bingo Plus will never ask you to share your e-wallet PIN, internet banking password, or any payment security credentials via Live Chat or email. If anyone claiming to be from Bingo Plus requests such information, please report it to our support team immediately as it may be a fraudulent attempt.
All financial transaction records are retained for the period prescribed by Malaysian legal requirements on financial record-keeping and anti-money laundering (AML) compliance. These records are accessed only by authorised staff for specific purposes such as dispute resolution or audit compliance.
Bingo Plus reserves the right to update this Privacy Policy from time to time in response to changes in our business operations, legal requirements, or industry best practices. Any material amendments — meaning changes that significantly affect how we use your data — will be communicated to all registered members via email or in-platform notification at least 14 days before the changes take effect.
For minor amendments that do not materially affect your privacy rights, we may only update the "Updated" date at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about Bingo Plus's current privacy practices.
For any inquiries, concerns, or requests relating to your privacy and personal data, you can reach our team through the following channels:
We will endeavour to respond to all privacy-related enquiries within 5 business days and resolve official data requests within 30 calendar days from the date the request is received.
If you are unsatisfied with our response to your privacy request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Bingo Plus respects and upholds all your privacy rights – here are the rights you are entitled to
You have the right to request a copy of all personal data we hold about you. We will provide this in a readable format within 30 days.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction without undue delay.
You may request deletion of your personal data in certain circumstances, subject to our legal obligations to retain specific records under Malaysian law.
In certain situations, such as when you dispute the accuracy of your data, you may request that we restrict the processing of your data while the matter is being resolved.
You have the right to receive the personal data you have provided to us in a structured, machine-readable format, and to transfer it to another operator if you choose.
You may object to the processing of your data for direct marketing purposes at any time. Once your objection is received, we will immediately stop using your data for that purpose.
Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing that took place prior to withdrawal.
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the relevant data protection authority.
Answers to the most frequently asked questions about privacy and data protection at Bingo Plus
For any inquiries, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the Bingo Plus team is here to help. We are committed to handling all privacy-related requests thoroughly and within the stipulated timeframe.
Send an email to support@bingoplus-vip.com with the subject line "Privacy Enquiry", or use the 24/7 Live Chat within the platform. We will respond within 5 business days and resolve formal data requests within 30 calendar days.
Read Full Terms & ConditionsYour data is safe with us. Over 500,000 Malaysians trust Bingo Plus every day — register for free in two minutes, enjoy more than 1,000 games, and claim a welcome bonus of up to RM888.
For users aged 18 and above. Please play responsibly.
Bingo Plus supports responsible gambling. Set daily deposit and loss limits, use the self-exclusion feature when needed, and reach out to us if you need assistance. This platform is for users aged 18 and above only.
Learn About Responsible Gaming